Terms and conditions

Please read carefully the conditions below regarding your booking and your stay with us.

Those conditions should be agreed before proceeding with any booking.

The booking has to be done under your name and is not transferable.
Furnished Tent Rental: The price you pay includes the tent rental for the appropriate number of persons (indicated in the tent description), a parking space at the entrance of the site and the access to services and activities. The number of persons in the tent cannot exceed the authorized number. The tents are fully furnished except for the towels. You are expected to leave a clean tent at the end of your stay: the tent cleaning is not included in the price.
Arrival and Departure Times: Tents are generally ready by 2pm. Guest are requested to leave their tents by 10am on the day of departure.
The tent description and the prices (season dependent) are detailed on our website.
We cannot guarantee the availability of one particular tent.

Free camping site: If you decide to bring your own tent, the price you pay includes the free site rental for one or two persons for the night, a parking space at the entrance and the access to services and activities. Any additional camper will be asked to pay a fee. The free sites have a maximum capacity of 6 persons.
Arrival and Departure Times: The sites are available by 2pm and you are requested to leave before 12 am on the day of departure.
The site description and the prices (season dependent) are detailed on our website.
We cannot guarantee the attribution of one particular site.

The activities detailed on our website are only here to give you an idea on what we offer. We reserve the right to modify or cancel them, for example, due to bad weather conditions, small number of participants or unavailability of entertainers.
Pets are allowed at the campsite except dogs of first and second category (classified as potentially dangerous). Dogs must be kept on a lead and cannot be left alone in the tents or on the free sites. You must take with you recent vaccination certificates.
The whole site is a pedestrian area. The cars must be left at the entrance where parking places are available. Only people with reduced mobility will benefit from a parking space in front of their tent or site.
Payment: Our prices are in euros and include taxes. We accept checks, visa cards and mastercards, money transfers, Paypal and cash. Your booking will be confirmed after: 1) the deposit and administrative charges have been paid, 2)the booking contract has been signed or, in case of online booking, the terms and conditions have been accepted.
The detailed prices can be found on our website.
Tent Bookings must be paid in full 30 days before your arrival. If the balance is not paid by the due date, we reserve the right to cancel your booking and retain the deposit.
The free site rent does not have to be paid in advance.
In case you rent a free site or a furnished tent without any prior booking, you will be asked to pay for your stay in full on your arrival date.
Special or last minute offers exist; for this reason the prices can be different for two identical stays. The difference will not be reimbursed. Special offers and discounts are not addable.
The tourist tax is calculated per person and per day.
Refundable deposit: you will be asked to pay a deposit on your arrival (furnished tents only). It will be returned in full on departure unless any damage/missing object/insufficient cleaning is reported. In that case, there will be a charge (taken from the deposit) corresponding to the amount of reparation or to the price of the missing object. You will find a list of the different objects you are supposed to find in the tent. Check that list within 24 hours after your arrival and let us know if anything is missing. In case of insufficient cleaning of the tent, the weekly cleaning fee + 10% will be retained from the bond. The deposit sum and the cleaning fee are detailed on our website.
Changes to bookings: Please let us know as soon as possible if your arrival needs to be delayed. In case you do not inform us, the tent or the free site will be considered available 24 hours after your scheduled arrival time and the payment in full will be requested. No reimbursement can be done If your arrival is delayed or your departure is ahead of time.
Cancellation: In the event that we need to cancel your holiday, we shall refund all money paid to us (except in the case of disaster or force majeure event). No compensation will be paid to you.
If you need to cancel your booking, let us know as soon as possible by letter with acknowledgment of reception. If you don’t, you will be requested to pay for your stay. If cancellation is made before 30 days to arrival, only the deposit and the administrative charges will not be refunded. If cancellation is less than 30 days from arrival date or if you do not appear on your arrival date, you will be requested to pay for your stay in full.
Insurances and responsibilities: we recommend you to have an insurance covering your stay. We shall not be held responsible for any theft, fire, bad weather or third party incident. Any visitor is considered responsible for the persons they stay with and the persons visiting them.
Guests must be announced at reception at their arrival. Parents are responsible for their children safety on the camping site and in the swimming-pool (no life-guard).
We are responsible for the maintenance of the site.
All visitors should agree to these terms and conditions. You will be reminded about them at the entrance of the camping site.